Frequently Asked Questions
Q: How long have you been offering these services?
The principles of the company have been in the ECM business for more than 50 years combined. They have extensive experience working with large enterprise sized customers. Encapdia was established in 2017 to meet a market need that was identified as a gap in the industry. It has been growing at astounding growth since its inception.
Q: Once Encapdia OCRs, classifies and separates the documents, who corrects the errors?
We provide a secure HTML5 web client that users can log on to correct low confidence documents prior to us releasing corrected documents to your designated network folder. Our customers can then process them internally or by a third party. The exceptions are processed by those whom you identify. We do not offer exception handling at this time.
Q: How secure are my documents and data?
The security of your data is a top priority for us and we take it VERY seriously, and we architected the product from day one to be secured by creating multiple security layers. List below are some of the measures we have taken to protect your data.
• HTTPs: We encrypt all network traffic on our website using the same security standards as your online banks.
• User authentication: We use 3rd party services (Google, Facebook, LinkedIn and Microsoft) for user authentication. This means we DO NOT store your user password in our database and you do not need to create yet another online account to use our product.
• Data: Your data is automatically backed up by the world’s most secure cloud data storage, Microsoft Azure.
• Deletion: Once we released your documents to your network, Encapdia deletes our copies after 10 days.
See more security info here!
Q: How does the Encapdia engine learn document types?
Each time the user makes a correction (e.g., changing a low confidence document type to another type), the system automatically tracks the changes and learn to recognize these changes over time. The more you use the software, the smarter it gets.
Q: Has Encapdia been through a complete risk review by third party risk offices?
Yes, we have been vetted by the major financial services organizations in the United States. We can provide answers to your risk surveys. Please fill out our Contact Form.
Q: Do I still own my content that is processed by Encapdia?
You always retain ownership of your content.